Privacy Policy
Last updated: December 2025
This Privacy Policy describes how Zensory Balance™ (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website www.zensory-balance.com (the “Site”) or otherwise interact with us in connection with our products and services.
By accessing or using our Site and purchasing our products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
We collect personal information that you provide to us directly when you place an order, create an account, subscribe to our newsletter, or contact our customer service. This information may include:
• Your name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
We may also automatically collect certain information about your interaction with our Site using cookies and similar tracking technologies. This may include:
• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Other usage data collected through analytics tools
Cookies help us improve our Site functionality, provide personalized experiences, and analyze how customers use our services. If you remove or block cookies through your browser settings, some parts of the Site may not function properly.
How We Use Your Personal Information
We use your personal information for the following purposes:
• To process and fulfill your orders
• To communicate with you about your account, orders, returns, and refunds
• To improve and optimize our Site and services
• To send marketing and promotional communications, where permitted
• To detect and prevent fraud or illegal activity
We may also use your information to improve product recommendations and tailor our advertising on third‑party platforms.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
• With service providers who help us run our business (e.g., payment processors, shipping partners, analytics providers)
• With marketing partners when you consent to receive promotional offers
• With affiliates and business partners to support our operations
• If required by law or to protect our legal rights
We do not sell or disclose sensitive personal information without your consent.
Cookies and Tracking Technologies
We use cookies and similar technologies to provide and improve our services, remember your preferences, and analyze how our Site is used. Most browsers accept cookies by default, but you can choose to disable them through your browser settings. Disabling cookies may negatively impact your user experience.
Data Security
We implement reasonable security measures designed to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as:
• The right to access or correct your personal data
• The right to request deletion of your personal data
• The right to opt out of marketing communications
• The right to restrict or object to certain processing
To exercise your rights, please contact us using the information below.
International Transfers
Your personal information may be transferred to and processed in countries outside of your residence. Where applicable, we rely on appropriate safeguards to protect your data when transferred internationally.
Children’s Privacy
Our products are intended for use by children, but our Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information about a child without parental consent, please contact us to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our Site with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at:
📧 info@zensory-balance.com
Thank you for trusting Zensory Balance™ with your personal information and for choosing products that support your child’s comfort and focus.