Terms of Service

Welcome to Zensory Balance™. Throughout this site, the terms “we”, “us”, and “our” refer to Zensory Balance™. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service, all applicable laws, regulations, and agree that you are responsible for compliance with any applicable local laws.

Please read these Terms carefully before accessing or using our website. If you do not agree with any part of these terms, you must not use our website or purchase our products.

Our store is hosted on Shopify Inc. Shopify provides us with the e‑commerce platform that allows us to sell our products and services to you.

1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction or have given consent for any minors under your account to use the website.

You may not use our products for any unlawful or unauthorized purpose, nor violate any laws in your jurisdiction. You must not transmit any harmful code, viruses, or similar harmful software. Any breach of these Terms may result in immediate termination of your access to our site and services.

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We may modify or discontinue the Service or any part of the products without notice. We shall not be liable for any changes, suspension, or discontinuance of the Service.

3. Product Information & Orders
We strive to display product images and descriptions accurately. However, we cannot guarantee that your device’s display of product colors will be accurate. All product availability, descriptions, and pricing are subject to change without notice. We may limit the sale of products to any person, geographic region, or jurisdiction at our sole discretion.

4. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information to ensure accuracy. We reserve the right to refuse or cancel orders that appear to be made by dealers, resellers, or fraudulent accounts.

5. Tracking and Delivery
Once your order has been shipped, you will receive an email with a tracking number and shipment details. Please ensure your shipping address is correct; incorrect addresses may result in lost or undeliverable packages. Zensory Balance™ is not responsible for packages lost due to incorrect address information entered at checkout.

6. Returns, Refunds & Refund Policy
Returns and refunds are handled according to our separate Refund Policy, which is incorporated into these Terms by reference. Please review that policy before making a return request.

7. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Zensory Balance™ or its content suppliers and is protected by intellectual property laws.

8. Limitation of Liability
To the fullest extent permitted by law, Zensory Balance™ and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the products or services provided by our website.

9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Zensory Balance™ operates, without regard to its conflict of law provisions.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website after changes are made constitutes acceptance of those changes.

Contact Information
If you have any questions about these Terms of Service, you can contact us at:
📧 info@zensory-balance.com