Return & Refund Policy

At Zensory Balance™, we want you and your child to be completely satisfied with your purchase. Our balance cushions are designed to support focus, comfort, posture, and calm, and we stand behind the quality of every product we sell.

We offer a 30‑day return and refund policy on all unused products returned in their original condition and packaging. To start a return, please contact our support team within 30 days of delivery with your order number and reason for return. Once your return is approved, you will be responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping method so your return can be safely delivered back to us.

Upon receipt of the returned item, we will inspect it and notify you once your refund has been approved. Approved refunds will be processed to the original payment method within 7 to 10 business days after inspection.

If your cushion arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the damage and your order number. Once confirmed, we will provide a replacement at no cost or offer a refund if a replacement is not available.

Please ensure your shipping address is correct at checkout. Zensory Balance™ is not responsible for lost or undeliverable packages due to incorrect address information provided by the customer.

If you need to cancel your order, please contact us as soon as possible. Cancellations may only be accommodated before the order has entered the shipping process. Once your item has shipped, our return policy applies.

Certain items marked as Final Sale or limited edition may not be eligible for returns or refunds. Any exclusions will be noted on the product page.

If you have questions about your return, refund timing, or need help with the process, please reach out to our customer support team at info@zensory-balance.com.

Thank you for choosing Zensory Balance™. We’re here to help your family find comfort, focus, and joy every day.